Questions?

FAQS

Is this just text overlays?
NO! Although we support simple text overlays, Storybulbs provides the power to fully personalize all aspects of a video. This includes Video, Audio, Images, Text, Graphs and HTML. These elements can be personalized by passing data into the platform, using scripting or by utilizing data from external APIs

Can you pull data from the internet through APIs?
YES! When personalizing elements, there is the ability to use APIs to pull all types of data for display or to be used for logical determinations about how the element is displayed.

Can I pull data from my database?
YES! We use OAuth protocols to allow you to pull data directly from any accessible location.

Do you offer video production services?
NO! We are not a video production or creative agency, so we don't have those capabilities available. We do however have a number of partners who specialize in helping customers create videos that are optimized for personalization.

Can you create my video for me?
NO! We are not a video production or creative agency, so we don't have those capabilities available. We do however have a number of partners who specialize in helping customers create videos that are optimized for personalization.

I have a video, can I use that with your platform?
YES! although we provide a full video editor, you can take an existing video and upload it to the platform and then just insert the specific items to personalize.

What is a Video Minute?
A Video minute is a 1 minute length of video that is rendered. If there is a video that is 30 seconds in length and is rendered twice, that would equal a single video minute. For a 2 minute video rendered twice, it would equal 4 video minutes.

What do you mean by "rendered"?
Rendering is when we take your storyline and embed the personalized elements into it for a final product to be sent to an individual.

Can I prioritize the rendering of my videos?
YES! If you have specific campaigns that require immediate or prioritized rendering, we can prioritize that for an additional charge. Please contact info@storybulbs.com for more information and pricing.

Can you render videos in real time?
NO! Currently. Storybulbs renders videos immediately after they are submitted through the campaign, but they are not available for viewing until the rendering is fully complete.

How long will you store my video?
30 days from the last time it was viewed (or created if it was never viewed)

Can I download my video after it is rendered?
YES! It is possible to download the video from the viewer, but the data is embedded in the video and is not dynamic.

What is basic versus premium templates?
Basic templates only allow for personalization through the campaign editor by providing data based on the template parameters. Premium templates allow for editing through the storyline editor in addition to personalization through the campaign templates

Do I pay extra for templates?
Templates are charged on a per render basis instead of per video minute. Each template has a specific price per render that is based on the length and complexity of the template.